This page explains how to delete your Electroway account and the personal information linked to it. It applies to accounts used in the Electroway mobile app and on the electroway.org online store.
Delete your account in the app
- Open the Electroway app and sign in.
- Go to Account.
- Tap Delete Account and confirm.
Your account is deleted straight away and you are signed out.
Request deletion on the website
Don’t have the app, or can’t sign in? Enter the email address of your account below. We will email you a link to confirm the request (so nobody else can delete your account), and then delete your account and confirm by email.
Request deletion by email
You can also email electroway3@gmail.com from the email address of your account with the subject “Delete my account”.
What is deleted
- Your account and password, so you can no longer sign in.
- Your name, email address and phone number.
- Your saved delivery address (address, area, city).
Your cart, wishlist and sign-in session are stored only on your device; they are removed when you delete your account in the app or uninstall it.
What we keep
Records of orders you have already placed are kept for as long as needed for delivery, accounting, tax and legal purposes, as explained in our Privacy Policy. They are no longer linked to an account you can sign in to.
Contact us
Questions? Email electroway3@gmail.com or call/WhatsApp +92 320 0411683.